Privacy Policy

1. Data Controller

Taskee Ltd (“Taskee”, “we”, “us”, “our”) is the data controller responsible for personal data processed through the Taskee platform.

Company Name: Taskee Ltd
Company Number: 16996357
Registered Office: 20 Wenlock Road, London, N1 7GU, United Kingdom
Email: support@taskee.co.uk

2. Information We Collect

We may collect and process the following types of personal data:

• Account information: name, email address, phone number

• Booking information: service details, addresses, dates, and times

• Communications: messages sent through the platform or support channels

• Verification information: identity or right-to-work documents submitted via a secure third-party form

• Payment-related information: processed securely by third-party payment providers (Taskee does not store card details)

• Technical and usage data: IP address, device type, browser information, and usage analytics

We may collect service completion photos submitted by Heroes for dispute resolution, quality assurance, and platform safety purposes. These images are stored securely and retained only as long as necessary.

3. How We Use Your Information

We use personal data to:

• operate and manage the Taskee platform

• facilitate bookings and secure payments

• verify users and maintain platform safety

• communicate with users and provide customer support

• manage disputes, reviews, and feedback

• comply with legal and regulatory obligations

4. Verification Documents

Verification documents are collected through a secure third-party form.

These documents are:

• accessed only by authorised Taskee personnel

• used solely for identity, compliance, and safety verification

• never shared with customers or other users

• retained only for as long as necessary to meet legal and operational requirements

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

• performance of a contract

• legitimate interests in operating and securing the platform

• compliance with legal obligations

• consent, where required

6. Sharing of Data

We may share personal data only when necessary with:

• trusted service providers (such as payment processors and verification partners)

• legal or regulatory authorities where required by law

We do not sell personal data. Personal data is only shared with trusted third-party processors where necessary to operate the platform, comply with legal obligations, or provide secure services.

7. Data Retention

We retain personal data only for as long as necessary to:

• provide our services • resolve disputes and maintain platform safety • meet legal, accounting, or regulatory requirements

Service completion photos submitted by Heroes for dispute resolution and quality assurance are stored securely and typically deleted within 30 to 60 days, unless retention is required to resolve an ongoing dispute or comply with legal obligations.

When data is no longer required, it is securely deleted or anonymised.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

9. Your Rights

Under UK GDPR, you have the right to:

• access your personal data

• request correction of inaccurate data

• request deletion of your data

• object to or restrict processing

• request data portability

10. Contact Details

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise your data protection rights, you can contact us at:

Email: support@taskee.co.uk Company: Taskee Ltd
Registered Office: 20 Wenlock Road, London, N1 7GU, United Kingdom

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.