Your safety is at the heart of everything we do.
Taskee is built to help customers and heroes connect with confidence — through clear standards, secure payments, verified accounts, and ongoing support.
How Taskee keeps you safe
Your home, protected
Taskee is a marketplace connecting customers with verified local service providers (“Heroes”). While Heroes operate independently, we take safety and trust seriously.
If something doesn’t go as expected during a booking, our support team is here to help. We review each situation carefully and may assist by facilitating communication, reviewing information, and helping both sides reach a fair outcome.
✓ Verified Heroes
Every hero must complete an identity verification process before joining the platform. We review documents, work eligibility, and key details to ensure heroes meet our standards.
✓ Secure cash-free payments
All payments on Taskee are handled through Stripe, a trusted global payment provider. Your card details are never shared with heroes — ever.
✓ Private communication
All messaging happens inside Taskee, keeping your personal details private and helping us protect your experience.
✓ Clear cancellation policies
Customers and heroes follow clear, platform-wide cancellation rules, so everyone knows where they stand.
✓ A supportive team behind you
If something doesn’t go as planned, Taskee Support is here to help. We review every report carefully and act quickly to keep the community safe.
Our commitment to quality
★ Professional standards
Heroes add their own services, experience, and pricing — and customers choose the right fit based on profiles and reviews.
★ Real reviews from real customers
After each booking, customers can leave a review. This helps build trust and highlights the heroes who consistently deliver great service.
★ Upfront information
Listings clearly display what’s included, availability, pricing, and hero details — so you can book with confidence.
Your responsibilities as a customer
To help keep Taskee a safe and respectful community, we ask customers to:
• Provide accurate property details.
• Communicate clearly and politely.
• Be present or provide safe access at the booked time.
• Follow cancellation guidelines.
• Leave honest feedback to help improve the marketplace.
Your responsibilities as a hero
Heroes are expected to:
• Provide accurate and honest information in their listings.
• Arrive on time and complete work to a professional standard.
• Follow Taskee’s safety and verification rules.
• Communicate respectfully with customers.
• Only accept bookings they are able to complete.
Report a concern!
If something doesn’t feel right — before, during, or after a booking — please let us know. We take safety seriously and will investigate any issues.
Contact Us
Built on trust, backed by people
✓ Verified local cleaners.
✓ Reviews after every job.
✓ Ongoing quality monitoring.
Taskee brings together customers and trusted local professionals, making it easy to book services with confidence.